Bug ID 1051505: Scheduled Snapshots fail

Last Modified: Sep 25, 2024

Affected Product(s):
BIG-IQ Device(all modules)

Known Affected Versions:
8.0.0, 8.0.0.1, 8.1.0, 8.1.0.1, 8.1.0.2

Opened: Oct 02, 2021

Severity: 3-Major

Symptoms

A scheduled Snapshot fails and the /var/log/restjavad.x.log displays the following message: [WARN][xxx][/cm/shared/event/alerts AlertCollectionWorker] Data Collection device data snapshot xxxxxxxz has failed because the following error occurred, null

Impact

Scheduled storage Snapshots that are saved to external storage can fail.

Conditions

When a BIG-IQ Data Collection Device has performance issues, some scheduled Snapshot requests on external storage can take more than 30 seconds to initialize. This can cause the Snapshot to fail.

Workaround

None

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips