Bug ID 1181929: F5OS install may partially fail, leaving system with mismatched OS and services

Last Modified: Nov 08, 2024

Affected Product(s):
F5OS F5OS, F5OS-A, F5OS-C, Install/Upgrade, Velos(all modules)

Known Affected Versions:
F5OS-A 1.3.0, F5OS-A 1.3.1, F5OS-A 1.3.2, F5OS-A 1.4.0, F5OS-A 1.5.0, F5OS-A 1.5.1, F5OS-C 1.3.0, F5OS-C 1.3.1, F5OS-C 1.3.2, F5OS-C 1.5.0, F5OS-C 1.5.1, F5OS-C 1.6.0, F5OS-C 1.6.1

Fixed In:
F5OS-C 1.6.2, F5OS-A 1.7.0, F5OS-A 1.5.2

Opened: Oct 18, 2022

Severity: 3-Major

Symptoms

After an attempted upgrade, administrators are unable to access the system via management UI, or log into the system as any user other than "root". A message such as the following in the platform log: priority=Fatal msgid=0x3501000000000021 msg=OStree rebase to version 1.2.0-10139 failed.

Impact

The system may be completely inoperative, or the system may be running with different OS and services versions, which could lead to unknown problems. On VELOS systems, "show system image" will report a failed install, and one of the system controllers may report a running OS version that is not aligned with the OS version and services versions, as can be seen on system controller 2 here: syscon-1-active# show system image SERVICE ISO INSTALL NUMBER OS VERSION VERSION VERSION STATUS ---------------------------------------------------- 1 1.8.0-18829 1.8.0-18829 - failed 2 1.6.1-19136 1.8.0-18829 - failed

Conditions

The first part of an F5OS software upgrade fails, but the system continues on and performs subsequent steps of the upgrade.

Workaround

If this issue occurs, contact F5 Support for assistance. Note: This issue exists in the starting software version. It can affect upgrades to versions where this issue is fixed, i.e. upgrades to F5OS-A 1.7.0 or later or F5OS-C 1.8.0 or later.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips