Bug ID 1311717: Software Update Check status shows Failure

Last Modified: Feb 20, 2025

Affected Product(s):
BIG-IP TMOS(all modules)

Known Affected Versions:
15.1.8, 15.1.8.1, 15.1.8.2, 15.1.9, 15.1.9.1, 15.1.10, 15.1.10.2, 15.1.10.3, 15.1.10.4, 15.1.10.5, 15.1.10.6

Opened: Jun 23, 2023

Severity: 3-Major

Symptoms

The BIG-IP system is not retrieving software update information as expected; it fails to contact callhome.f5.com or display update eligibility in the Configuration utility or TMOS Shell (tmsh)

Impact

The BIG-IP system cannot automatically check for or receive update notifications.

Conditions

A BIG-IP system deployed as a tenant on rSeries

Workaround

None

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips