Bug ID 1586661: Remote User First Login Failure

Last Modified: May 12, 2026

Affected Product(s):
F5OS F5OS-A, F5OS-C(all modules)

Known Affected Versions:
F5OS-A 1.8.0, F5OS-A 1.8.1, F5OS-A 1.8.2, F5OS-A 1.8.3, F5OS-C 1.6.0, F5OS-C 1.6.1, F5OS-C 1.6.2, F5OS-C 1.6.4, F5OS-C 1.8.0

Fixed In:
F5OS-C 1.8.1

Opened: May 17, 2024

Severity: 3-Major

Symptoms

The first time a remote user attempts to log in to a system, the access is denied despite providing the correct credentials. This is true for both TACACS and RADIUS remote users.

Impact

The first login fails. Subsequent remote login attempts succeed with proper credentials.

Conditions

This always happens. A way to simulate the first login is to delete the file /etc/libnss-udr/passwd.

Workaround

Attempt remote login again.

Fix Information

The user can now log in with proper credentials on the first attempt. Note that the fix involves having the following version of OpenSSH (or newer): # rpm -q openssh openssh-7.4p1-21.F5.6.2.7.el7.x86_64

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips