Last Modified: Jun 28, 2025
Affected Product(s):
BIG-IP APM, Install/Upgrade
Known Affected Versions:
17.1.2, 17.1.2.1, 17.1.2.2
Fixed In:
17.5.1
Opened: Feb 13, 2025 Severity: 4-Minor
Because of selecting Skip Inspection button during EPI launch, it leads to in-correct machine hash and VPN connection is failed with below errors. err tmm1[18549]: 01230140:3: RST sent from 10.103.xx.xx:443 to 10.103.xx.xx:64086, [0x2ff9084:34740] Machine Hash is not Valid tmm1[18549]: 01230140:3: RST sent from 10.103.xx.xx:443 to 10.103.xx.xx:64123, [0x2ff9084:4239] Access encountered an error (Operation not supported)
TCP connection reset is encountered and VPN connection fails.
-- Endpoint inspection is enabled in access policy, add Advanced resources assignment for fallback branch and end with allow -- Launch endpoint inspection, select Skip Inspection instead of Start Inspection If you are upgrading, this can be encountered after upgrading to version 17.1.2 and APM client (7250 or 7251).
Instead of Skip Inspection, select Start Inspection (Or) Don't configure any EPI check in Access policy
None