Bug ID 1968169: [APM][CitrixIntegration]Apps do not launch unless "Accounts" is selected in Citrix Workspace App

Last Modified: Jun 25, 2025

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
17.1.2, 17.1.2.1, 17.1.2.2

Opened: Jun 17, 2025

Severity: 3-Major

Symptoms

After entering credentials, the Citrix app does not launch unless clients select the "Account" in the Citrix Workspace App "Settings".

Impact

Citrix apps are not downloading.

Conditions

-- APM and Citrix integraton -- Accessing Citrix Workspace app -- The client is rebooted or changes networks

Workaround

Clients that are affected can log out and back in. You can work around this on the BIG-IP system by applying an iRule which adds the header "X-Citrix-Gateway: <value>" to the server side when HTTP_REQUEST { if {[HTTP::header exists "X-Citrix-Gateway"]} { set origin_header [HTTP::header value "X-Citrix-Gateway"] } else { set origin_header "" } } when HTTP_REQUEST_SEND { if {$origin_header ne ""} { HTTP::header insert "X-Citrix-Gateway" $origin_header HTTP::header insert "X-Citrix-Via" $origin_header } }

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips