Bug ID 1976429: Webroot database file updates are failing to apply, preventing the creation of a new version of the database file

Last Modified: Oct 15, 2025

Affected Product(s):
BIG-IP PEM(all modules)

Known Affected Versions:
16.1.5, 16.1.5.1, 16.1.5.2, 16.1.6, 17.0.0, 17.0.0.1, 17.0.0.2, 17.1.0, 17.1.0.1, 17.1.0.2, 17.1.0.3, 17.1.1, 17.1.1.1, 17.1.1.2, 17.1.1.3, 17.1.1.4, 17.1.2, 17.1.2.1, 17.1.2.2, 17.1.3

Opened: Jul 07, 2025

Severity: 3-Major

Symptoms

The Webroot database file version does not change because the Webroot database is partially updated and fails (even if the expectation is to update every 24 hours).

Impact

The Webroot database is missing partial updates. Any URL added, deleted, or updated as part of a partial update is not added to the Webroot database file. Any security issue fixed in the Webroot database will also be absent from the database.

Conditions

Webroot database file issue.

Workaround

None

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips