Last Modified: Jul 28, 2026
Affected Product(s):
BIG-IQ Device
Fixed In:
8.4.2
Opened: Oct 23, 2025 Severity: 3-Major
When attempting to activate a BIG-IQ license, the system provides a link to the internal F5 licensing service, which is not externally accessible. This prevents users from completing the license activation process using the provided link.
Users are unable to complete license activation through the web UI because of the inaccessible internal licensing service link.
BIG-IQ is unlicensed. Attempting to activate a license. The licensing workflow references the internal F5 licensing service.
When activating a BIG-IQ license and encountering an incorrect link to the internal F5 licensing service, users can bypass the issue by manually entering or editing the Registration Key (RBK) or Base Registration Key (BRK) in the license activation workflow.
The license activation workflow now references the correct licensing service, enabling users to complete license activation as expected.