Bug ID 2391233: Users unable to authenticate via the F5OS GUI/API when using LDAP

Last Modified: Oct 13, 2026

Affected Product(s):
F5OS F5OS-A, F5OS-C(all modules)

Known Affected Versions:
F5OS v2.0.0, F5OS v2.0.0-HR1, F5OS v2.0.0-HR2

Opened: Jul 14, 2026

Severity: 3-Major

Symptoms

- External users are unable to authenticate via the F5OS GUI/API. - The external-authenticator process crashes and generates a core file: Core-helper.Appliance: priority="Err" msgid="0x6501000000000001" msg="Core dumped on Appliance" process="external-authen" location="/var/shared/core/container/core.system_manager.external-authenticator.1468325.1783541684.core.gz"

Impact

Unable to authenticate via the F5OS GUI/API

Conditions

- An Active Directory LDAP environment that broadly does not have unix attributes allocated. - Users are in many non-F5OS security groups that don't have a gidNumber associated with them.

Workaround

Setting an ldap-group on relevant roles, and then setting "unix attributes" to false.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips