Bug ID 2489017: Unexpected web server worker restarts during Configuration utility use

Last Modified: Oct 07, 2026

Affected Product(s):
BIG-IP TMOS(all modules)

Known Affected Versions:
21.1.0, 21.1.0.1, 21.1.0.2

Opened: Aug 27, 2026

Severity: 2-Critical

Symptoms

If the web server cannot recover after an unexpected worker restart, the Configuration utility stops loading pages, and browser requests time out

Impact

You cannot use the Configuration utility until the web server is restarted. SSH, tmsh, and traffic processing remain available

Conditions

- BIG-IP 21.1.0 while the Configuration utility is in use. Persistent loss of access occurs if the web server also fails to recover after the worker restart

Workaround

Connect using SSH and run the restart sys service httpd to restore Configuration utility access

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips