Bug ID 2524525: Error: "General database error retrieving information" seen in GUI, while accessing "System > Logs > Audit" page

Last Modified: Oct 05, 2026

Affected Product(s):
BIG-IP All(all modules)

Known Affected Versions:
21.1.0.1, 21.1.0.2

Opened: Sep 18, 2026

Severity: 3-Major

Symptoms

On a standalone BIG-IP VE running BIG-IP LTM 21.1.0.1, the TMUI page System > Logs > Audit fails to load and displays: "General database error retrieving information." The issue is reproducible when logged in as admin. It occurs on the Audit page despite LTM being the only provisioned module

Impact

No Logs page available due to this issue

Conditions

On the GUI, from the Menu list, select "System > Logs > Audit" Option

Workaround

None

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips