Bug ID 704512: Automated upload of qkview to iHealth can time out resulting in error

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IP TMOS(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1

Fixed In:
14.0.0, 13.1.1.2

Opened: Jan 31, 2018

Severity: 3-Major

Symptoms

The automated upload of qkview files to iHealth via the support page of the BIG-IP GUI can time out waiting for an analysis from iHealth. Sometimes, iHealth can take several minutes to complete analysis, and this is a realistic scenario. If the BIG-IP system times-out waiting for completion of the analysis, the link to the iHealth record is not stored.

Impact

Support history will not contain links to completed qkviews.

Conditions

iHealth takes longer than three minutes to complete analysis of a qkview file after uploading.

Workaround

Run qkview from the command line and upload to iHealth manually.

Fix Information

The iHealth link is now stored immediately after the qkview is successfully uploaded, and the timeout is not considered an error.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips