Bug ID 772497: When BIG-IP is configured to use a proxy server, updatecheck fails

Last Modified: Sep 14, 2023

Affected Product(s):
BIG-IP TMOS(all modules)

Known Affected Versions:
11.6.0, 11.6.1, 11.6.2, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2, 12.1.0, 12.1.1, 12.1.2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 13.1.3.5, 13.1.3.6, 13.1.4, 13.1.4.1, 13.1.5, 13.1.5.1, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 14.1.4.4, 14.1.4.5, 14.1.4.6, 14.1.5, 14.1.5.1, 14.1.5.2, 14.1.5.3, 14.1.5.4, 14.1.5.6, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4

Fixed In:
15.1.0

Opened: Apr 15, 2019

Severity: 3-Major

Symptoms

Executing Update Check fails when run on a BIG-IP system that is behind a proxy server.

Impact

The Update Check fails to connect because the script resolves the IP address prior to sending the request to the proxy server.

Conditions

-- A proxy server is configured on the BIG-IP system using proxy.host db variable (and associated port, protocol, etc.). -- You run Update Check.

Workaround

You can use either of the following workarounds: I ======= Modify the /usr/bin/updatecheck script to not resolve the service ip for callhome.f5.com. To do so, remove the script text 'PeerAddr => $service_ip,' from lines 336,337: 1. Locate the following section in the script: @LWP::Protocol::http::EXTRA_SOCK_OPTS = ( PeerAddr => $service_ip, SSL_hostname => $service_name, 2. Update the script to remove the content 'PeerAddr => $service_ip,', so that it looks like the following example: @LWP::Protocol::http::EXTRA_SOCK_OPTS = ( SSL_hostname => $service_name, II ======= As an alternative, use a sed command, as follows: 1. Remount /usr as rw. 2. Run the following command: # sed -e "s/PeerAddr => $service_ip,//" -i /usr/bin/updatecheck

Fix Information

Update Check now works, even when run on a BIG-IP system that is behind a proxy server.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips