Bug ID 817417: Blade software installation stalled at Waiting for product image

Last Modified: May 29, 2024

Affected Product(s):
BIG-IP Install/Upgrade, TMOS(all modules)

Known Affected Versions:
14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3

Fixed In:
15.1.0, 15.0.1.4, 14.1.2.3

Opened: Aug 23, 2019

Severity: 2-Critical

Symptoms

On a chassis system where the active/primary blade is running version 14.1.0 or later and a new blade is inserted that has version 14.0.0 or lower, the secondary blades fail to receive the updated images and the installation stalls. The primary blade reports 'Waiting for product image' when running the tmsh show sys software status command.

Impact

Newly inserted blade does not synchronize volumes with the primary blade and cannot be used. The tmsh show sys software status command reports that one or more blades are in 'waiting for product image' status indefinitely.

Conditions

Primary blade running version 14.1.0 or above. Secondary running an earlier version is inserted.

Workaround

Ensure all blades are running the same version. This can be accomplished manually by running the following command at the command prompt (this example is for new blade inserted at slot #3): scp /shared/images/* slot3:/shared/images

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips