Bug ID 832857: Support ID on AJAX CAPTCHA popup (SPA) does not match the Support ID in log

Last Modified: May 29, 2024

Affected Product(s):
BIG-IP ASM(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2

Fixed In:
14.1.2.3

Opened: Oct 02, 2019

Severity: 3-Major

Symptoms

The Support ID shown to the ASM end user does not appear in the logs.

Impact

ASM end user might complain about CAPTCHA and provide their Support ID to the BIG-IP administrator, but the BIG-IP administrator will not be able to find the Support ID in the logs.

Conditions

-- ASM provisioned. -- Bot Defense profile attached to a virtual server. -- Single Page Application (SPA) is enabled in the Bot Defense profile. -- AJAX request is blocked by bot defense, and CAPTCHA is shown to the ASM end user.

Workaround

None.

Fix Information

Bot defense has been fixed so that the Support ID shown to the ASM end user matches the Support ID in the logs.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips