Last Modified: Apr 17, 2024
Affected Product(s):
BIG-IP SWG
Known Affected Versions:
15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1, 15.1.8.2, 15.1.9, 15.1.9.1, 15.1.10, 15.1.10.2, 15.1.10.3, 15.1.10.4, 16.1.0, 16.1.1, 16.1.2, 16.1.2.1, 16.1.2.2, 16.1.3, 16.1.3.1, 16.1.3.2, 16.1.3.3, 16.1.3.4, 16.1.3.5, 16.1.4, 16.1.4.1, 16.1.4.2
Fixed In:
14.1.4.6
Opened: Jan 10, 2020 Severity: 3-Major
If the management network is not directly connected to the internet, 'Download Now' action on 'Access ›› Secure Web Gateway : Database Settings : Database Download' fails the connectivity check and refuses to start database download.
Database download fails and you see an error message: "Database download server (download.websense.com) could not be reached. Please verify the correctness of the DNS lookup server configured on this BIG-IP system."
-- Configure proxy in the same subnet and block BIG-IP management traffic on the gateway -- Remove default routes from linux routing table and add route to the proxy server if necessary.
-- Run the following tmsh command: tmsh modify sys url-db download-schedule urldb download-now true -or- -- Configure download settings and wait until the scheduled database download.
None