Last Modified: May 29, 2024
Affected Product(s):
BIG-IP APM
Known Affected Versions:
15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2
Fixed In:
16.1.0, 15.1.4.1
Opened: Mar 21, 2020 Severity: 3-Major
RDP resource with a user-defined address cannot be launched from the webtop when configured with modern customization. After requesting the RDP file for a remote address, the RDP file fails to download and the system reports an error message: Logon failed. Connection to your resource failed. Please click the Try Again button to try again or Close button to close this dialog.
Cannot use remote desktop resource with user-defined addresses.
-- Webtop with modern customization. -- RDP resource with a user-defined address is assigned to the webtop.
As the problem is with modern access policy with modern webtop, a quick workaround: 1. Create a standard access policy with standard webtop (it is similar to modern access policy and modern webtop): -- 1.1 GUI: Access :: Profiles / Policies :: Create :: {choose Customization Type as 'Standard'). -- 1.2 GUI: Access :: Webtops :: Create :: {choose Customization Type as 'Standard'). Recreate similar access policy as modern access policy that is showing this problem. If manually re-creating similar standard access policy is not possible, there is no workaround.
Now, RDP resources with user-defined addresses can be used as expected on webtops with modern customization.