Last Modified: Sep 13, 2023
Affected Product(s):
BIG-IP ASM
Known Affected Versions:
15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 16.0.0, 16.0.0.1, 16.0.1
Fixed In:
16.1.0, 16.0.1.1, 15.1.2.1
Opened: Jun 03, 2020 Severity: 3-Major
The system reports an error message when trying to navigate to 'Security :: Policies' under virtual server properties: An error has occurred while trying to process your request.
-- No policies appear. You cannot perform any operations on the 'Security :: Policies' screen. -- The following error message appears instead: An error has occurred while trying to process your request.
-- An FTP or SMTP profile with protocol security enabled is attached to a virtual server. -- Attempt to navigate to 'Security :: Policies'.
As long as an FTP or SMTP profile with protocol security enabled is defined under virtual server properties (in another words, it is attached to a virtual server), this issue recurs. There are no true workarounds, but you can avoid the issue by using any of the following: -- Use another profile, such as HTTP. -- Set the FTP/SMTP profile under the virtual server settings to None. -- Remove the profile via the GUI or the CLI (e.g., you can remove the profile from the virtual server in tmsh using this command: tmsh modify ltm virtual /Common/test-vs { profiles delete { ftp_security } }
You can now attach FTP or SMTP profile with protocol security enabled and navigate to 'Security :: Policies' without error.