Bug ID 963869: Remote Desktop app fails to launch from webtop when Per-request Policy is added to virtual server.

Last Modified: May 29, 2024

Affected Product(s):
BIG-IP APM, SWG(all modules)

Known Affected Versions:
15.0.1.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1, 15.1.8.2, 16.0.1, 16.0.1.1, 16.0.1.2

Fixed In:
16.1.0, 15.1.9

Opened: Nov 10, 2020

Severity: 3-Major

Symptoms

Users are unable to launch the Remote Desktop app from the webtop.

Impact

Users cannot access the remote desktop application.

Conditions

-- APM is licensed and provisioned. -- Remote Desktop is configured and attached to the per-session policy. -- A per-request policy is attached to the virtual server.

Workaround

Don't attach the per-request policy to the virtual server if it's not required.

Fix Information

Remote Desktop app no longer fails to launch from the webtop when per-request policy is added to virtual server.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips