Last Modified: Apr 28, 2025
Affected Product(s):
APM-Clients APM
Known Affected Versions:
7.1.8, 7.1.8.1, 7.1.8.2, 7.1.8.3, 7.1.8.4, 7.1.8.5, 7.1.9, 7.1.9.7, 7.1.9.8, 7.1.9.9
Fixed In:
7.2.2, 7.2.1.3
Opened: Mar 24, 2021 Severity: 3-Major
Edge Client keeps connecting to the APM virtual server and keeps trying to download the file /pre/config.php which fails because the client device cannot resolve the hostname.
Causes a constant error message on the client: (Error: Can't receive settings from server).
- macOS configured - On the macOS client, the DNS suffix (search domain) for the interface matches the connectivity profile's DNS suffix. - Edge Client installed on macOS with "Always Connected" AllowInLan mode
None
If the client machine already connected to the corporate network/Enterprise LAN, then no need to establish the VPN tunnel which will stop trying to establish connection in case of failing to get the configuration settings from the server.