Bug ID 1007869: Upgrade from v14.1.x to v15.1.2.1 or later fails for app-tunnel, RDP and config migration

Last Modified: Jan 20, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP APM, Install/Upgrade(all modules)

Known Affected Versions:
15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2, 16.1.0, 16.1.1, 16.1.2, 16.1.2.1, 16.1.2.2, 16.1.3, 16.1.3.1, 16.1.3.2, 16.1.3.3, 17.0.0, 17.0.0.1, 17.0.0.2

Opened: Mar 31, 2021
Severity: 2-Critical

Symptoms

Config load fails with the following error. 01070712:3: Failed: name (/Common/<customization resource name>) Cache path (/config/filestore/files_d/Common_d/customization_group_d/:Common:<customization resource name with revision>) does not exist and there is no copy in trash-bin to restore from. Unexpected Error: Loading configuration process failed. An upgraded config may show RDP resources missing from the Advanced resource assign agent: # tmsh list apm policy agent resource-assign apm policy agent resource-assign test-simple-ap-01_act_full_resource_assign_ag { rules { { portal-access-resources { /Common/test-pa-01 } remote-desktop-resources { /Common/test-rdp-01 } !!! this line may go missing in v15.1.2.1 !!! webtop /Common/test-full-wt-01 } } }

Impact

The configuration fails to load following the upgrade.

Conditions

Upgrade to v15.1.2.1 or later with AppTunnel and RDP resources.

Workaround

Modify the revision numbers resources, customization path for missing webtop links. Example: ======= (1) The following AppTunnel config causes config loading failure: 01070712:3: Failed: name (/Common/Example_resource_app_tunnel_customization) Cache path (/config/filestore/files_d/Common_d/customization_group_d/:Common:Example_resource_app_tunnel_customization_1) does not exist and there is no copy in trash-bin to restore from. (2) Modify as follows: In TMSH: #cp /config/filestore/files_d/Common_d/customization_group_d/\:Common\:Example_resource_app_tunnel_customization_1 /config/filestore/files_d/Common_d/customization_group_d/\:Common\:Example_resource_app_tunnel_customization_2 In bigip.conf under customization configuration: Rename Example_resource_app_tunnel_customization_1 to Example_resource_app_tunnel_customization_2 (modifying revision numbers from _1 to _2) #tmsh load sys config (3) For a missing RDP resource: use VPE to edit access profiles and find the appropriate 'Advanced Resource Assign' agents. Add the appropriate RDP resources in the 'Advanced Resource Assign' agent. ==============

Fix Information

None

Behavior Change