Bug ID 1007869: Upgrade from v14.1.x to v15.1.2.1 or later fails for app-tunnel, RDP and config migration

Last Modified: Apr 24, 2024

Affected Product(s):
BIG-IP APM, Install/Upgrade(all modules)

Known Affected Versions:
15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4,, 15.1.5,, 15.1.6,, 15.1.7, 15.1.8,,, 15.1.9,, 15.1.10,,,, 16.0.0,, 16.0.1,,, 16.1.0, 16.1.1, 16.1.2,,, 16.1.3,,,,,, 16.1.4,,,, 17.0.0,,

Opened: Mar 31, 2021

Severity: 2-Critical


Config load fails with the following error. 01070712:3: Failed: name (/Common/<customization resource name>) Cache path (/config/filestore/files_d/Common_d/customization_group_d/:Common:<customization resource name with revision>) does not exist and there is no copy in trash-bin to restore from. Unexpected Error: Loading configuration process failed. An upgraded config may show RDP resources missing from the Advanced resource assign agent: # tmsh list apm policy agent resource-assign apm policy agent resource-assign test-simple-ap-01_act_full_resource_assign_ag { rules { { portal-access-resources { /Common/test-pa-01 } remote-desktop-resources { /Common/test-rdp-01 } !!! this line may go missing in v15.1.2.1 !!! webtop /Common/test-full-wt-01 } } }


The configuration fails to load following the upgrade.


Upgrade to v15.1.2.1 or later with AppTunnel and RDP resources.


Modify the revision numbers resources, customization path for missing webtop links. Example: ======= (1) The following AppTunnel config causes config loading failure: 01070712:3: Failed: name (/Common/Example_resource_app_tunnel_customization) Cache path (/config/filestore/files_d/Common_d/customization_group_d/:Common:Example_resource_app_tunnel_customization_1) does not exist and there is no copy in trash-bin to restore from. (2) Modify as follows: In TMSH: #cp /config/filestore/files_d/Common_d/customization_group_d/\:Common\:Example_resource_app_tunnel_customization_1 /config/filestore/files_d/Common_d/customization_group_d/\:Common\:Example_resource_app_tunnel_customization_2 In bigip.conf under customization configuration: Rename Example_resource_app_tunnel_customization_1 to Example_resource_app_tunnel_customization_2 (modifying revision numbers from _1 to _2) #tmsh load sys config (3) For a missing RDP resource: use VPE to edit access profiles and find the appropriate 'Advanced Resource Assign' agents. Add the appropriate RDP resources in the 'Advanced Resource Assign' agent. ==============

Fix Information


Behavior Change

Guides & references

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