Bug ID 1021485: VDI desktops and apps freeze with Vmware and Citrix intermittently

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 14.1.4.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 16.1.0, 16.1.1

Fixed In:
17.0.0, 16.1.2, 15.1.4.1, 14.1.4.5

Opened: May 26, 2021
Severity: 3-Major

Symptoms

VMware VDI: Blank screen is seen while opening remote desktop when VDI is configured with VMware. Citrix: Desktop freezes immediately after opening remote desktop when VDI is configured with Citrix.

Impact

VDI desktops freeze while opening or immediately after opening. The following error is seen in APM logs: "Session stats update failed: ERR_NOT_FOUND"

Conditions

VMware VDI: -- VDI is configured with VMware -- Desktop or App is launched using native client from Webtop. wait till 2X inactivity timeout if inactivity timeout Citrix: -- VDI is configured with Citrix -- Desktop or App is launched using native client from Webtop. -- Configure Inactivity timeout to 0.

Workaround

No

Fix Information

Users should not experience any intermittent desktop freeze.

Behavior Change