Last Modified: Sep 13, 2023
Known Affected Versions:
188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 15.1.3, 126.96.36.199, 15.1.4
17.0.0, 16.1.2, 188.8.131.52, 184.108.40.206
Opened: May 26, 2021 Severity: 3-Major
VMware VDI: Blank screen is seen while opening remote desktop when VDI is configured with VMware. Citrix: Desktop freezes immediately after opening remote desktop when VDI is configured with Citrix.
VDI desktops freeze while opening or immediately after opening. The following error is seen in APM logs: "Session stats update failed: ERR_NOT_FOUND"
VMware VDI: -- VDI is configured with VMware -- Desktop or App is launched using native client from Webtop. wait till 2X inactivity timeout if inactivity timeout Citrix: -- VDI is configured with Citrix -- Desktop or App is launched using native client from Webtop. -- Configure Inactivity timeout to 0.
Users should not experience any intermittent desktop freeze.