Last Modified: Apr 28, 2025
Affected Product(s):
BIG-IP APM
Known Affected Versions:
14.1.4.1, 14.1.4.2, 14.1.4.3, 14.1.4.4, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4
Fixed In:
17.0.0, 16.1.2, 15.1.4.1, 14.1.4.5
Opened: May 26, 2021 Severity: 3-Major
VMware VDI: Blank screen is seen while opening remote desktop when VDI is configured with VMware. Citrix: Desktop freezes immediately after opening remote desktop when VDI is configured with Citrix.
VDI desktops freeze while opening or immediately after opening. The following error is seen in APM logs: "Session stats update failed: ERR_NOT_FOUND"
VMware VDI: -- VDI is configured with VMware -- Desktop or App is launched using native client from Webtop. wait till 2X inactivity timeout if inactivity timeout Citrix: -- VDI is configured with Citrix -- Desktop or App is launched using native client from Webtop. -- Configure Inactivity timeout to 0.
No
Users should not experience any intermittent desktop freeze.