Bug ID 1024437: Urldb index building fails to open index temp file

Last Modified: Nov 29, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP SSLO, SWG(all modules)

Known Affected Versions:
13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,, 14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,,,,, 15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4,

Opened: Jun 10, 2021
Severity: 3-Major


The following error message shows up in /var/log/urldbmgr-trace.log: THREAD: 2CDD4700; ERROR; WsFileOpen: Could not open file /var/urldb/staging/current/host.6417.byte.dat.003 THREAD: 2CDD4700; ERROR; WsIndexBuilderOpenFile: Failed to open index file /var/urldb/staging/current/host.6417.byte.dat.003. THREAD: 2CDD4700; ERROR; WsHostIndexV7OpenFile: Failed to open Host index file /var/urldb/staging/current/host.6417.byte.dat.003. THREAD: 2CDD4700; ERROR; WsHostIndexV7BuildProcessTempFiles: Failed to open host index temp file As a result of this error, some requested URL category lookups return "Uncategorized".


Some websites are categorized as "Uncategorized"


The error can happen during index building after a new primary URLDB is downloaded.


1) Stop urldbmgrd: bigstart stop urldb urldbmgrd 2) Delete databases: rm -rf /var/urldb/master/ rm -rf /var/urldb/rtu/ 3) Start urldbmgrd: bigstart start urldb urldbmgrd 4) Force database download: - tmsh command: "modify sys url-db download-schedule urldb download-now true", or - Admin GUI: Access >> Secure Web Gateway >> Database Settings >> Database Download >> Download Now Databases will re-download and index.

Fix Information


Behavior Change