Bug ID 1026457: "Security ›› Event Logs : Protocol : FTP, SMTP" page returns a "500 Internal Server" error

Last Modified: Jan 06, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1

Opened: Jun 16, 2021
Severity: 4-Minor

Symptoms

An attempt to navigate to the "Security ›› Event Logs : Protocol : FTP, SMTP" page, results in "500 Internal Server" error

Impact

The GUI returns a "500 Internal Server" error and /var/log/httpd shows the following error: "PHP Fatal error: Call to undefined function hsl_get_hsl_stats() in /var/ts/dms/policy/hsl_statistics.php on line 93"

Conditions

Attempt to navigate to the "Security ›› Event Logs : Protocol : FTP, SMTP" page

Workaround

Please ask the client to run the following commands: perl /usr/share/ts/bin/asm_php_ini_munge.pl off /etc/init.d/httpd reconfig and then run the following command and report the output of those commands: php -m we expect to not find hsl in the output. afterwards run the following commands: perl /usr/share/ts/bin/asm_php_ini_munge.pl on /etc/init.d/httpd reconfig and then run the following command and report the output of those commands: cat /etc/php.ini.d/asm.php.extensions.ini php -m

Fix Information

None

Behavior Change