Bug ID 1027961: Changes to an admin user's account properties may result in MCPD crash and failover

Last Modified: Jan 20, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP TMOS(all modules)

Known Affected Versions:
15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2, 16.1.0, 16.1.1, 16.1.2, 16.1.2.1, 16.1.2.2, 16.1.3, 16.1.3.1, 16.1.3.2, 16.1.3.3, 17.0.0, 17.0.0.1, 17.0.0.2

Opened: Jun 22, 2021
Severity: 2-Critical

Symptoms

-- The mcpd process fails with a segmentation fault and restarts, leaving a core-dump file. -- Active sessions in the Configuration Utility report "unable to contact BIG-IP device". -- Various processes may record entries into the "ltm" log saying "Lost connection to mcpd."

Impact

The failure and restart of mcpd will trigger a restart of many other processes, including the TMM daemons, thus interrupting network traffic handling. In high availability (HA) configurations, a failover will occur.

Conditions

-- Changes to properties of administrative user-login accounts are occurring. -- A user account being changed has a current, active session in the Configuration Utility GUI.

Workaround

Before making changes to the account properties of an administrative user, where the changes affect the role, make certain that all GUI Configuration Utility sessions opened by that user are logged out.

Fix Information

None

Behavior Change