Bug ID 1033457: Option to reactivate BIG-IP license on BIG-IQ is not available when exiting before confirming the EULA

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IQ Device(all modules)

Known Affected Versions:
6.1.0, 8.0.0, 8.0.0.1

Opened: Jul 13, 2021
Severity: 4-Minor
Related Article:
K45124424

Symptoms

On the license screen, the Reactivate button is greyed out for a given BIG-IP license

Impact

You are no longer able to reactivate the license and manage the assignments under the license offering. The only option is to delete the license entirely.

Conditions

This happens if you press the Back button in the browser before accepting the EULA during the activation process.

Workaround

To resolve this issue, replace properties in the URL visible in the address bar with reactivation: -- Navigate to Devices, License Management, Licenses -- Click on the blue name of the license in the "pending" state -- Note the URL or address in the browser bar: https://<IP>/ui/devices/license-management/licenses/properties/Utility/E5444-08746-58941-63421-6516818 -- Replace the word "properties" with "reactivation": https://<IP>/ui/devices/license-management/licenses/reactivation/Utility/E5444-08746-58941-63421-6516818 The page which loads is the License activation page and you can continue to license the devices normally.

Fix Information

None

Behavior Change