Bug ID 1034509: Sensor read errors on VIPRION C2200 chassis

Last Modified: Jan 20, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP All(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 13.1.3.5, 13.1.3.6, 13.1.4, 13.1.4.1, 13.1.5, 13.1.5.1, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 14.1.4.4, 14.1.4.5, 14.1.4.6, 14.1.5, 14.1.5.1, 14.1.5.2, 14.1.5.3, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2, 16.1.0, 16.1.1, 16.1.2, 16.1.2.1, 16.1.2.2, 16.1.3, 16.1.3.1, 16.1.3.2, 16.1.3.3, 17.0.0, 17.0.0.1, 17.0.0.2

Opened: Jul 19, 2021
Severity: 3-Major

Symptoms

Due to LOP sensor read errors, the command 'tmsh show sys hardware' can list an RPM of 0 for some chassis fans.

Impact

Messages such as the following appear in /var/log/ltm: warning chmand[7629]: 012a0004:4: hal_if_media_poll: media SVC exception: media: getLopReg error err chmand[7629]: 012a0003:3: getSensorData: sensor read fault for Chassis fan 1, LOP return code -1 : File sensor/LopSensSvc.cpp Line 2315 err chmand[7629]: 012a0003:3: getSensorData: sensor read fault for Chassis fan 2, LOP return code -1 : File sensor/LopSensSvc.cpp Line 2315 err chmand[7629]: 012a0003:3: getSensorData: sensor read fault for Chassis fan 3, LOP return code -1 : File sensor/LopSensSvc.cpp Line 2315 err chmand[7629]: 012a0003:3: getSensorData: sensor read fault for Chassis fan 4, LOP return code -1 : File sensor/LopSensSvc.cpp Line 2315 warning chmand[7629]: 012a0004:4: getLopReg Sock error: send to lopd failed [lopd addr:/var/run/lopdsvr] [client addr:/var/run/hwctl.hal.sock] (errno:2) No such file or directory warning chmand[7629]: 012a0004:4: GET_STAT failure (status=0xc) page=0x21 reg=0x50 err chmand[7629]: 012a0003:3: getSensorData: sensor read fault for Chassis 3.3V main voltage, LOP return code -1 : File sensor/LopSensSvc.cpp Line 2315 notice chmand[7629]: 012a0005:5: Tmstat::updateSensorTbls: HAL SenSvc error: send to lopd failed [lopd addr:/var/run/lopdsvr] [client addr:/var/run/hwctl.hal.sock] (errno:2) No such file or directory warning chmand[7629]: 012a0004:4: getChassisPwrSup err: send to lopd failed [lopd addr:/var/run/lopdsvr] [client addr:/var/run/hwctl.hal.sock] (errno:2) No such file or directory warning chmand[7629]: 012a0004:4: getChassisPwrSup err: send to lopd failed [lopd addr:/var/run/lopdsvr] [client addr:/var/run/hwctl.hal.sock] (errno:2) No such file or directory Tmsh show sys hardware will list an RPM of 0 for chassis fans affected by the sensor read errors

Conditions

- Running a C2200 VIPRION chassis - Other conditions unknown

Workaround

No workaround currently known.

Fix Information

None

Behavior Change