Bug ID 1039941: The webtop offers to download F5 VPN when it is already installed

Last Modified: Apr 25, 2024

Affected Product(s):
BIG-IP TMOS(all modules)

Known Affected Versions:
15.1.4,, 15.1.5,, 15.1.6,, 15.1.7, 15.1.8,,, 15.1.9,

Fixed In:
17.1.1, 16.1.4, 15.1.10

Opened: Aug 11, 2021

Severity: 3-Major


A pop-up window shows up and requests to download the client component.


End users are unable to use the browser-based VPN.


Either of these conditions can trigger this issue: -- Network Access configured and webtop type to "Network Access" -- VPE configured [Machine Info (or Anti Virus Check)] -- [Resource Assignment (NA + Webtop)] or -- Network Access (auto-launch) and webtop configured -- VPE configured [Machine Info (or Anti Virus Check)] -- [Resource Assignment (NA + Webtop)]


Any one of these following workarounds will work: -- Use Internet Explorer. -- Do not configure Network Access auto launch or "Network Access" for the webtop type. -- Insert the message box between Client Inspection (Machine info, etc.) and "Resource Assignment" on the VPE. -- Ignore the message (click "Click here"), and it allows you to move on to the next step.

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips