Bug ID 1039941: [WIN]Webtop offers to download f5vpn when it is already installed

Last Modified: Mar 01, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP TMOS(all modules)

Known Affected Versions:
15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4,, 15.1.5,, 15.1.6,, 15.1.7, 15.1.8,

Opened: Aug 11, 2021
Severity: 3-Major


A pop-up window shows up and requests to download the client component.


End users are unable to use the browser-based VPN.


Either of these conditions can trigger it: #1 -- Network Access configured and webtop type to "Network Access" -- VPE configured [Machine Info (or Anti Virus Check)] -- [Resource Assignment (NA + Webtop)] #2 -- Network Access (auto launch) and webtop configured -- VPE configured [Machine Info (or Anti Virus Check)] -- [Resource Assignment (NA + Webtop)]


Any of these workarounds will work: -- Use Internet Explorer -- Do not configure Network Access auto launch or "Network Access" for the webtop type -- Insert the message box between Client Inspection (Machine info, etc.) and "Resource Assignment" on the VPE -- Ignore the message (click "Click here"), and it allows you to move on to the next step

Fix Information


Behavior Change