Bug ID 1039941: The webtop offers to download F5 VPN when it is already installed

Last Modified: May 29, 2024

Affected Product(s):
BIG-IP TMOS(all modules)

Known Affected Versions:
15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1, 15.1.8.2, 15.1.9, 15.1.9.1

Fixed In:
17.1.1, 16.1.4, 15.1.10

Opened: Aug 11, 2021

Severity: 3-Major

Symptoms

A pop-up window shows up and requests to download the client component.

Impact

End users are unable to use the browser-based VPN.

Conditions

Either of these conditions can trigger this issue: -- Network Access configured and webtop type to "Network Access" -- VPE configured [Machine Info (or Anti Virus Check)] -- [Resource Assignment (NA + Webtop)] or -- Network Access (auto-launch) and webtop configured -- VPE configured [Machine Info (or Anti Virus Check)] -- [Resource Assignment (NA + Webtop)]

Workaround

Any one of these following workarounds will work: -- Use Internet Explorer. -- Do not configure Network Access auto launch or "Network Access" for the webtop type. -- Insert the message box between Client Inspection (Machine info, etc.) and "Resource Assignment" on the VPE. -- Ignore the message (click "Click here"), and it allows you to move on to the next step.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips