Bug ID 1047893: Running reset-data-collection-cluster or clear-rest-storage scripts does not update the BIGIQ_ES_CONFIG_SSHENABLED in service.config.json and the Applications tab is not accessible

Last Modified: Jun 23, 2022

Bug Tracker

Affected Product:  See more info
BIG-IQ AppIQ(all modules)

Known Affected Versions:
8.0.0,, 8.1.0,,

Opened: Sep 20, 2021
Severity: 3-Major


After running reset-data-collection-cluster or clear-rest-storage scripts the BIGIQ_ES_CONFIG_SSHENABLED in service.config.json is not updated and the Applications tab is not accessible


The applications tab is not accessible.


There is at least one DCD device connected before running the script.


1. Check that no DCD device is connected to BIG-IQ IMPORTANT: If a DCD is connected, this workaround is not needed and can harm instead of help. 2. From the BIG-IQ command line, edit /var/config/rest/service.config.json and change .cluster.elasticsearch.BIGIQ_ES_CONFIG_SSHENABLED to false. 3. Run the following command: bigstart restart restjavad restjavad restarts all appiq config services. This should ensure that everything is restarted properly.

Fix Information


Behavior Change