Bug ID 1085449: Unable to log in to BIG-IQ

Last Modified: Feb 14, 2024

Affected Product(s):
BIG-IQ Web App Security (ASM)(all modules)

Known Affected Versions:

Fixed In:

Opened: Mar 08, 2022

Severity: 2-Critical


When attempting to log in to BIG-IQ, you might encounter the following message: "Waiting for BIG-IQ services to become available..." The restjavad.0.log reports the following errors: [ERROR][SysEras] Failed to delete shapshot era 22942: java.lang.IllegalStateException: Unable to find live eras for era 22942


Unable to log in to BIG-IQ.


This can happen during normal operation and use of the BIG-IQ. Database connections can accumulate over a few hours to the threshold of 160 connections and consequent database connections are ignored and thus causing restjavad to wait as there is no connection available to have a database connection for other workers to process.


You can temporarily work around this by restarting services by issuing the following command: tmsh restart /sys service postgres tokumond restjavad webd guiserver

Fix Information

The issue is fixed.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips