Bug ID 1085449: Unable to log in to BIG-IQ

Last Modified: Jun 03, 2022

Bug Tracker

Affected Product:  See more info
BIG-IQ Web App Security (ASM)(all modules)

Known Affected Versions:
8.1.0, 8.1.0.1

Fixed In:
8.1.0.2

Opened: Mar 08, 2022
Severity: 2-Critical

Symptoms

When attempting to log in to BIG-IQ, you might encounter the following message: "Waiting for BIG-IQ services to become available..." The restjavad.0.log reports the following errors: [ERROR][SysEras] Failed to delete shapshot era 22942: java.lang.IllegalStateException: Unable to find live eras for era 22942

Impact

Unable to log in to BIG-IQ.

Conditions

This can happen during normal operation and use of the BIG-IQ. Database connections can accumulate over a few hours to the threshold of 160 connections and consequent database connections are ignored and thus causing restjavad to wait as there is no connection available to have a database connection for other workers to process.

Workaround

You can temporarily work around this by restarting services by issuing the following command: tmsh restart /sys service postgres tokumond restjavad webd guiserver

Fix Information

The issue is fixed.

Behavior Change