Bug ID 1103001: Tenants fail to come up after a live upgrade from pre-1.1.0 version to 1.1.0 on the r4xxx appliances

Last Modified: Apr 05, 2023

Affected Product(s):
F5OS Install/Upgrade, Velos(all modules)

Fixed In:
F5OS-A 1.3.0, F5OS-A 1.2.0

Opened: Apr 26, 2022

Severity: 3-Major


When a live upgrade is attempted from a pre-1.1.0 release to a 1.1.0 release on the r4xxx series of appliances, the tenants will not come up after the live upgrade. The symptoms that will be seen are: ICE driver may not load ( "lsmod | grep -i ice" will not show a line with 'ice' ), no VFs will be created, tenant deployment will fail.


Tenant deployment fails after live upgrade as the ICE driver is not loaded.


-- An F5OS upgrade is performed on an r4xxx series appliance to version 1.1.0 -- The appliance was running pre-1.1.0 software -- A license is installed -- Tenants are attempted to be deployed


After the live upgrade, check that the tenant is failing to deploy. Check that "lsmod | grep -i ice" does not show a line with 'ice' reboot the system Now rerun lsmod again. This should show the ice module line.

Fix Information

Fixed in all versions after 1.1.0.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips