Bug ID 1112777: Statistics collection error after importing a BIG-IP system and enabling stats

Last Modified: Jan 01, 2023

Bug Tracker

Affected Product:  See more info
BIG-IQ Platform(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 14.1.4.4, 14.1.4.5, 14.1.4.6, 14.1.5, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 16.1.0, 16.1.1, 16.1.2, 16.1.2.1, 16.1.2.2

Fixed In:
17.0.0, 16.1.3, 15.1.6.1, 14.1.5.1

Opened: Jun 08, 2022
Severity: 3-Major

Symptoms

After importing a BIG-IP system, an error occurs when stats collection is enabled for the device: Statistics collection error: agentInstaller failed: java.lang.IllegalStateException: installapp on device <ip> failed: java.net.ProtocolException: status:400, body:{"code":400,"message":"INSTALL operation not allowed","referer":"<ip>","restOperationId":14044948,"kind":":resterrorresponse"}. Please try again by clicking "Save and Close," below.

Impact

Unable to import the stats for the device

Conditions

The BIG-IP version imported is BIG-IP 15.1.5.1 / 14.1.5 / 16.1.3

Workaround

Enable the Endpoint which is disabled by default using the below tmsh commands modify sys db restjavad.disablerpmtasks value false save sys config restart sys service restjavad

Fix Information

None

Behavior Change