Bug ID 1112777: Statistics collection error after importing a BIG-IP system and enabling stats

Last Modified: Jan 01, 2023

Bug Tracker

Affected Product:  See more info
BIG-IQ Platform(all modules)

Known Affected Versions:
14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,,,,,,, 14.1.5, 15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4,, 15.1.5,, 15.1.6, 16.1.0, 16.1.1, 16.1.2,,

Fixed In:
17.0.0, 16.1.3,,

Opened: Jun 08, 2022
Severity: 3-Major


After importing a BIG-IP system, an error occurs when stats collection is enabled for the device: Statistics collection error: agentInstaller failed: java.lang.IllegalStateException: installapp on device <ip> failed: java.net.ProtocolException: status:400, body:{"code":400,"message":"INSTALL operation not allowed","referer":"<ip>","restOperationId":14044948,"kind":":resterrorresponse"}. Please try again by clicking "Save and Close," below.


Unable to import the stats for the device


The BIG-IP version imported is BIG-IP / 14.1.5 / 16.1.3


Enable the Endpoint which is disabled by default using the below tmsh commands modify sys db restjavad.disablerpmtasks value false save sys config restart sys service restjavad

Fix Information


Behavior Change