Last Modified: Apr 28, 2025
Affected Product(s):
APM-Clients (all modules)
Fixed In:
7.2.4, 7.2.3, 7.2.2.2
Opened: Jun 15, 2022 Severity: 3-Major
Cannot connect to the VPN after upgrading from Edge Client version 7.2.1 to 7.2.2 when machine tunnel service is running
After upgrading to Edge Client version 7.2.2, the VPN connection will not establish.
Edge client with machine tunnel component and try to upgrade from Edge Client 7.2.1.3 to 7.2.2.
Workaround 1: Uninstall the previous version of Machine Tunnel, and then install the newer Machine Tunnel version 7.2.2 or later Workaround 2: Import the new certificate into the F5FirepassRoot store of the local computer. 1. Extract the new certificate by downloading and installing Edge Client version 7.2.2 or later. 2. Browse to the folder where the client components are installed. 3. Right-click on any of the components (for example f5instd.exe) and select Properties -> Digital Signature. 4. Select the certificate and click Details -> View Certificate -> Details tab -> Copy to File to save the certificate. 5. Click Start -> Run. In the Open field, type mmc. 6. Click File -> Add/Remove Snap-in. 7. In the Add or Remove Snap-ins dialog box, double click Certificates. 8. Click Computer account -> Next -> Local computer -> Finish. 9. Expand Certificates (Local Computer) and right-click on F5FirePassRoot. Click Import. 10. In the Certificate Import Wizard, browse for the certificate saved in step 4 and click Next. 11. Select Place all certificates in the following store: F5FirePassRoot and click Next, then click Finish.
Resolved certificate issues related to Machine Tunnel Service. Now Edge Client will establish a VPN connection without any issues after the upgrade.