Symptoms

Users are unable to logout from OWA.

Impact

Clicking the OWA 'Sign out' button will do nothing other than showing this message: "To finish signing out, please close all open browser windows." That means APM cookies will not be automatically deleted and session will still be active.

Conditions

BIG-IP is configured with kerberos SSO against the exchange server. Users try to use the OWA "Sign out" button.

Workaround

Any one of these will mitigate the issue: -- Send a request to "/owa/logoff.owa" will help complete the sign out process on the client and initiate the logout on APM side. -- Close the browser to clear out APM cookies on the client side (session will remain active on APM). -- Configure FBA authentication for OWA on Exchange server and client initiated form based SSO on APM

Fix Information

None

Behavior Change