Bug ID 1117649: rSeries Appliance inoperable after powering down from Linux while configured for Appliance mode

Last Modified: May 29, 2024

Affected Product(s):
F5OS F5OS(all modules)

Known Affected Versions:
F5OS-A 1.1.0

Fixed In:
F5OS-C 1.6.0, F5OS-A 1.3.0, F5OS-A 1.2.0, F5OS-A 1.1.1

Opened: Jun 21, 2022

Severity: 2-Critical

Related Article: K22954168


If the rSeries device is powered down from Linux (for example, using 'halt -p', 'poweroff', or the 'shutdown' command) while in Appliance mode, the device becomes permanently disabled. In this state, nothing external can be done to power on the Linux host, for example, cycling power, accessing the LCD Power on option, or pressing the Power button. Trying to access the AOM menu from the serial console reports the following message: AOM Command Menu - disabled for security purposes.


The AOM command menu is not available to power on the host. A power cycle of the appliance does not power on the host. The disabled appliance must be replaced.


-- Appliance mode is enabled (this is the state the 'appliance-setup-wizard' sets when it runs to completion). -- The host is powered down (for example, using 'halt -p', 'poweroff', 'shutdown now', 'shutdown -P now', or 'shutdown -h now')


***Important!*** If the BIG-IP rSeries appliance is configured for Appliance mode, do not power off the device using commands such as 'halt -p', 'poweroff', or 'shutdown'. Instead, run 'halt' and then remove power from the system (for example, unplug, remove power brick, remove power from rack). Note: If you have already encountered this issue, contact F5 Support :: https://www.f5.com/services/support to request an RMA. For more information, refer to K12882: Overview of the F5 RMA process :: https://support.f5.com/csp/article/K12882 .

Fix Information

Appliance mode no longer disables the AOM menu, allowing access to power on the host command with console access to the appliance.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips