Symptoms

When an iHealth username/email is entered into the configuration for the iHealth upload feature, if it is sufficiently long (over 16 characters), there may be an authentication error when attempting to upload.

Impact

Unable to upload to iHealth.f5.com via F5OS-A or F5OS-C webUI.

Conditions

iHealth username/email exceeds 16 characters.

Workaround

Use the file export feature to download the qkview file from the device to a PC, and then use the PC to upload the qkview file to iHealth.f5.com.

Fix Information

Feature has been fixed in F5OS-C 1.6.0 and F5OS-A 1.3.0.

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips