Bug ID 1144341: Edge Client error: Logging on to the network has failed. contact your administrator for assistance

Last Modified: Apr 28, 2025

Affected Product(s):
APM-Clients APM(all modules)

Known Affected Versions:
7.2.1.5, 7.2.2, 7.2.2.1, 7.2.2.2, 7.2.3, 7.2.3.1, 7.2.4, 7.2.4.2, 7.2.4.3, 7.2.4.4, 7.2.4.5, 7.2.4.6, 7.2.4.7, 7.2.4.8, 7.2.5

Opened: Aug 30, 2022

Severity: 4-Minor

Symptoms

Logon via the Edge Client fails with an error: "Logging on to the network has failed. contact your administrator for assistance."

Impact

Unable to logon to Windows

Conditions

1.Windows Logon Integration 2.Desktop group policy setting is only have domain user and builtin administrator in "Allow log on locally".

Workaround

1. go to "edit group policy" 2. add "f5 Pre-Logon User" in "Allow log on locally"

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips