Bug ID 1167873: The MachineTunnel and Edge-Client are stuck during tunnel initialization state when system restored from sleep

Last Modified: Jan 21, 2023

Bug Tracker

Affected Product:  See more info
APM-Clients APM(all modules)

Opened: Oct 07, 2022
Severity: 3-Major

Symptoms

During the sleep or hibernate state, session expires either due to inactivity timeout or session life timeout. Once the system resumes, it tries to connect APM BIG-IP virtual server with the same session and fails as the session is invalid. Retries happen 10 times.

Impact

The user needs to wait for some minutes after the system comes out of sleep or hibernate state.

Conditions

When the VPN session expires during the sleep or hibernation state.

Workaround

For MachineTunnel, stop and start the service. For Edge-Client, terminate the Edge-Client process and relaunch.

Fix Information

None

Behavior Change