Bug ID 1184389: Windows Edge-Client crashing on reconnecting to VPN when left idle

Last Modified: Sep 05, 2025

Affected Product(s):
APM-Clients APM(all modules)

Known Affected Versions:
7.2.2, 7.2.2.1, 7.2.2.2, 7.2.3, 7.2.3.1, 7.2.4, 7.2.4.2, 7.2.4.3, 7.2.4.4, 7.2.4.5, 7.2.4.6, 7.2.4.7, 7.2.4.8, 7.2.5, 7.2.5.1, 7.2.5.2, 7.2.5.3, 7.2.6

Opened: Oct 27, 2022

Severity: 3-Major

Symptoms

In few scenarios, in hibernate or sleep mode the DNS relay service is in active state and make calls to dialer, which creates a new Device handle which was closed during the sleep. Once systems resume, this device handle gets invalid and Edge-client uses the invalid handle which in turn crashes the system.

Impact

Edge-Clients crashes after resuming from sleep or hibernate state.

Conditions

System enters sleep or hibernate for sometime.

Workaround

Restart the Edge-Client

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips