Bug ID 1184429: Specifying "operation not supported" as an iHealth qkview description or SR number will disable iHealth uploading

Last Modified: Jun 27, 2025

Affected Product(s):
F5OS Velos(all modules)

Known Affected Versions:
F5OS-A 1.1.1, F5OS-A 1.3.0, F5OS-A 1.3.1, F5OS-A 1.3.2, F5OS-A 1.5.0

Fixed In:
F5OS-A 1.7.0, F5OS-A 1.5.2, F5OS-A 1.5.1

Opened: Oct 27, 2022

Severity: 1-Blocking

Symptoms

Uploading a qkview to iHealth via the BIG-IP GUI returns an error: "403 Forbidden, operation not supported by Supportability Server"

Impact

Unable to upload iHealth through the iHealth upload service on the device.

Conditions

-- BIG-IP GUI -- Uploading a qkview to iHealth -- The case description includes the phrase "operation not supported"

Workaround

Do not use the phrase "operation not supported" as a description or an SR case number when uploading to iHealth.

Fix Information

Fix to check for errors will scan for http error code instead of scanning the text of the http body.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips