Bug ID 1235413: Edge Client stuck in initializing when 'HTTP' is used in OS proxy setting

Last Modified: Jun 13, 2024

Affected Product(s):
APM-Clients APM, Install/Upgrade(all modules)

Known Affected Versions:
16.1.2, 16.1.2.1, 16.1.2.2, 16.1.3, 16.1.3.1, 16.1.3.2, 16.1.3.3, 16.1.3.4, 16.1.3.5, 16.1.4, 16.1.4.1, 16.1.4.2, 16.1.4.3

Fixed In:
7.2.4.6

Opened: Feb 07, 2023

Severity: 4-Minor

Symptoms

The Windows Edge Client is stuck in initializing.

Impact

The first time you save the setting it works; however, the second time you save, the letters "http://" are added to the beginning of the proxy server string, and subsequent attempts to use the edge client will fail.

Conditions

Configuring Windows proxy settings in Windows. 1. Go to Settings > Network & Internet > Proxy. 2. Enable Use a proxy server (On) 3. Enter Address: proxy.example.com and Port: 3128. 4. Click Save. 5. Close the settings window.

Workaround

Manually remove the HTTP string for the local proxy IP setting and save.

Fix Information

The HTTP string is removed automatically when retrieving the proxy setting from Windows proxy settings.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips