Bug ID 1238329: Intermittent request for /vdesk/c_ses.php3?orig_uri is reset with cause Access encountered error: ERR_NOT_FOUND

Last Modified: Jun 13, 2024

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
14.1.5, 14.1.5.1, 14.1.5.2, 14.1.5.3, 14.1.5.4, 14.1.5.6, 16.1.1, 16.1.2, 16.1.2.1, 16.1.2.2, 16.1.3, 16.1.3.1, 16.1.3.2, 16.1.3.3, 16.1.3.4, 16.1.3.5, 16.1.4, 16.1.4.1, 16.1.4.2, 16.1.4.3

Opened: Feb 09, 2023

Severity: 3-Major

Symptoms

->RST is sent by the BIG-IP and the following logs are seen in /var/log/apm: Dec 19 10:39:19 LBENDMZQ01.fibe.fortis warning tmm2[13658]: 01490573:4: /Common/NPEUSECUQ_OAuth:Common:eb204975: Decryption failed for ORIG_URI with error: ERR_NOT_FOUND Dec 19 10:39:19 LBENDMZQ01.fibe.fortis warning tmm2[13658]: 01490573:4: /Common/NPEUSECUQ_OAuth:Common:eb204975: Decryption failed for ORIG_URI with error: ERR_NOT_FOUND Dec 19 10:39:19 LBENDMZQ01.fibe.fortis err tmm2[13658]: 01490514:3: (null):Common:00000000: Access encountered error: ERR_NOT_FOUND. File: ../modules/hudfilter/access/access.c, Function: access_redirect_client_to_original_uri, Line: 9404 Dec 19 10:39:19 LBENDMZQ01.fibe.fortis err tmm2[13658]: 01490514:3: (null):Common:00000000: Access encountered error: ERR_NOT_FOUND. File: ../modules/hudfilter/access/access.c, Function: access_process_state_client_enforce_policy, Line: 9653 Dec 19 10:39:19 LBENDMZQ01.fibe.fortis err tmm2[13658]: 01490514:3: (null):Common:00000000: Access encountered error: ERR_NOT_FOUND. File: ../modules/hudfilter/access/access.c, Function: hud_access_handler, Line: 3481 Dec 19 10:39:19 LBENDMZQ01.fibe.fortis notice tmm[13658]: 01490567:5:

Impact

The end user is trying to re-authenticate and just receives a blank page.

Conditions

->packetcapture to BIG-IP virtual server should have request /vdesk/c_ses.php3?orig_uri=...

Workaround

None

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips