Bug ID 1283721: Vmtoolsd memory leak

Last Modified: Apr 29, 2023

Affected Product(s):
BIG-IP TMOS(all modules)

Known Affected Versions:
15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1, 15.1.8.2, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2, 16.1.0, 16.1.1, 16.1.2, 16.1.2.1, 16.1.2.2, 16.1.3, 16.1.3.1, 16.1.3.2, 16.1.3.3, 16.1.3.4, 17.0.0, 17.0.0.1, 17.0.0.2, 17.1.0, 17.1.0.1

Opened: Mar 31, 2023

Severity: 3-Major

Symptoms

The Vmtoolsd service leaks memory on VMware BIG-IP VE guests when the Disk Type is IDE or any disk type other than SCSI.

Impact

The VE will eventually run out of memory.

Conditions

VMware BIG-IP VE guest Disk type of IDE or another type that is not SCSI.

Workaround

1. Create the file /etc/vmware-tools/tools.conf and add the following to the file: [guestinfo] # disable scan for disk device info diskinfo-report-device=false 2. Restart the vmtoolsd service: systemctl restart --ignore-dependencies vmtoolsd.service NB "guestinfo" must be in lower case. The workaround will not work if any letter is not lower case including the following "guestInfo" which was the reported workaround in https://github.com/vmware/open-vm-tools/issues/452

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips