Bug ID 1288985: reCAPTCHA is not working on the Windows Edge Client

Last Modified: Oct 19, 2025

Affected Product(s):
APM-Clients APM(all modules)

Known Affected Versions:
7.2.4.1, 7.2.4.2, 7.2.4.3, 7.2.4.4, 7.2.4.5, 7.2.4.6, 7.2.4.7, 7.2.4.8, 7.2.5, 7.2.5.1, 7.2.5.2, 7.2.5.3, 7.2.6, 7.2.6.1

Opened: Apr 14, 2023

Severity: 4-Minor

Symptoms

ReCAPTCHA is not working with the Windows Edge Client.

Impact

ReCAPTCHA fails.

Conditions

-- An access policy is configured with ReCAPTCHA -- A Windows Edge Client attempts to connect and ReCAPTCHA is required

Workaround

Single process logon workaround is working [HKEY_LOCAL_MACHINE\SOFTWARE\F5 Networks\RemoteAccess] \"SingleProcessLogon\" = DWORD: 1

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips