Bug ID 1307697: IPI not working on a new device - 401 invalid device error from BrightCloud

Last Modified: Feb 14, 2024

Affected Product(s):
BIG-IP AFM(all modules)

Fixed In:
17.1.1, 15.1.10

Opened: Jun 16, 2023

Severity: 3-Major

Symptoms

IPI update is failing with below error: iprepd|ERR|Jun 09 15:52:59.261|9847|getipfile failed with status code: 401: Unauthorized: Invalid or missing credentials OEM, Device, or UID iprepd|ERR|Jun 09 15:52:59.261|9847|Error code 1029: InvalidUserCredentials iprepd|ERR|Jun 09 15:52:59.261|9847|Server message: Invalid Device (f5#ipintelligence-c130 from 202.187.110.1)

Impact

IPI stop working.

Conditions

Only IPI update will stop working.

Workaround

No workaround

Fix Information

IPI license will work for all platforms.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips