Bug ID 1341693: Duo Authentication fails with Edge client installed on a M1 series Mac

Last Modified: Apr 28, 2025

Affected Product(s):
APM-Clients APM(all modules)

Fixed In:
7.2.4.5

Opened: Aug 29, 2023

Severity: 3-Major

Symptoms

There are few error codes Apple API provides as part of M1 which are not handled by the Edge client.

Impact

Duo Authentication fails and the VPN does not connect.

Conditions

Edge client installed on a M1 series Mac

Workaround

None

Fix Information

Handle the error code properly which helped us addressing the issue

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips