Bug ID 1349797: Websense database download fails

Last Modified: May 29, 2024

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
15.1.9, 15.1.9.1, 15.1.10, 15.1.10.2, 15.1.10.3, 15.1.10.4, 16.1.4, 16.1.4.1, 16.1.4.2, 16.1.4.3

Fixed In:
17.1.1

Opened: Sep 08, 2023

Severity: 2-Critical

Symptoms

URLDB download fails and the following logs are found in /var/log/apm err urldbmgrd[18211]: 01770072:3: 00000000: Download failed with return code -1 (other) err urldbmgrd[18211]: 01770026:3: 00000000: Master db download failed with return code -1 (other) err urldbmgrd[18211]: 01770002:3: 00000000: Download of Master DB failed, will retry.

Impact

URL database download fails, and categorization will fail eventually.

Conditions

Occurs whenever the SWG or URLDB license is present.

Workaround

None

Fix Information

Websense URL database download and categorization no longer fail when SWG or URLDB license is provided.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips