Bug ID 1352449: iHealth upload is failing with error "certificate signed by unknown authority"

Last Modified: Nov 07, 2024

Affected Product(s):
F5OS F5OS, F5OS-A, F5OS-C, Velos(all modules)

Known Affected Versions:
F5OS-C 1.6.0, F5OS-C 1.6.1, F5OS-C 1.6.2

Fixed In:
F5OS-A 1.8.0, F5OS-A 1.7.0, F5OS-A 1.5.2

Opened: Sep 15, 2023

Severity: 3-Major

Symptoms

When attempting to use the QKView upload feature, the upload may fail with the message "certificate signed by unknown authority". This is due to a recent change in certificate authority that is inconsistent between F5OS and iHealth.

Impact

Unable to upload QKView files to iHealth with a single click.

Conditions

Always, after mid-September 2023.

Workaround

Users may use the File Export feature to download QKView files to their PCs, and then upload those files to iHealth. You can find the qkview files in the GUI at System Settings :: File Utilities, then choose "diags/shared" as the base directory, then select "qkview".

Fix Information

Certificate authorities used by the iHealth upload feature in F5OS will be updated.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips