Bug ID 1381629: Config Sync Issues may arise after UCS restore/save and sync.

Last Modified: May 29, 2024

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
17.1.0,,,, 17.1.1,,,

Opened: Oct 19, 2023

Severity: 3-Major


Config sync may fail after a UCS save/restore and sync in clustered HA pair. You may see the following errors in the log: - rsync: link_stat "/config/.snapshots_d/customization_group_d/1697724524_:Common:kerberos_auth_config_default_end_deny_ag_1" failed: No such file or directory (2) - rsync error: some files/attrs were not transferred (see previous errors) (code 23) - Caught configuration exception (0), Failed to sync files.. - Remote transaction for device group /Common/GROUPNAME failed with error Caught configuration exception (0), Failed to sync files...


Config sync fails.


1. Should be in a clustered HA pair with auto sync on. 2. Take a UCS and save on both devices in the HA pair. 3. Configure the device with a new kerberos auth config and do a config sync of this configuration. 4. Restore the UCS file saved from before. 5. Run a manual config sync.


Remove the customisation group snapshot files and run “tmsh run cm config-sync force-full-load-push to-group GROUPNAME”. This should be run from the device that does not have default kerberos auth config profiles.

Fix Information


Behavior Change

Guides & references

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