Bug ID 1490977: Websense URLDB download fails with IPv6 sys DNS

Last Modified: Jun 13, 2024

Affected Product(s):
BIG-IP SWG(all modules)

Known Affected Versions:
15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1, 15.1.8.2, 15.1.9, 15.1.9.1, 15.1.10, 15.1.10.2, 15.1.10.3, 15.1.10.4

Opened: Jan 16, 2024

Severity: 3-Major

Symptoms

The urldbmgrd fails to download the database and logs the below errors: THREAD: D128E700; ERROR; Could not resolve m_downloadServer: download.websense.com. THREAD: D128E700; ERROR; WsHttpClientConnect: Failed to resolve host address. THREAD: D128E700; ERROR; DDSCommDownloadDatabase: WsHttpClientConnect failed: 4

Impact

Urldb download fails.

Conditions

IPv6 sys DNS is configured

Workaround

If possible, change the DNS resolver to IPv4.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips